1. Aftermarketing: how to keep customers for life through relationship marketing
Author: Vavra, Terry G.
Library: Central Library of Sharif University of Technology (Tehran)
Subject: ، Customer relations,، Customer services,، Consumer satisfaction,، Relationship marketing,، Advertisers-- Attitudes
Classification :
HF
5415
.
5
.
V38
1995
2. Beyond customer satisfaction to customer loyalty
Author: / Keki R.Bhote
Library: Library and knowledge management of the management schools of Tehran University (Tehran)
Subject: Consumer satisfaction.,Customer services.,Customer relations.
Classification :
658
.
812
B575b
3. Building great customer experiences /
Author: Colin Shaw and John Ivens
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Consumer satisfaction.,Customer relations.,Customer services.,Experience.
Classification :
HF5415
.
5
.
S53
2005
4. Customer communications in marketing, 2003-2004
Author: Cheeseman, Alison
Library: Central Library and Documents Center of Industrial University of Khaje Nasiredin Toosi (Tehran)
Subject: ، Customer relations,، Customer services,، Consumer satisfaction
Classification :
HF
5415
.
5
.
C44
5. Customer service :
Author: Paul R. Timm.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Consumer satisfaction.,Customer relations.,Customer services.,Success in business.,Consumer satisfaction.,Customer relations.,Customer services.,Success in business.
Classification :
HF5415
.
5
.
T513
2014
6. Customising in stakeholder management strategies
Author: / Margit Huber, Martina Palls (editors)
Library: Central Library and Information Center of the University of Mohaghegh Ardabili (Ardabil)
Subject: Customer relations,Consumer satisfaction,Strategic planning,Customer services,Total quality management
Classification :
HF5415
.
5
.
C874
2006
7. Customising in stakeholder management strategies
Author: / Margit Huber, Martina Palls (editors)
Library: Central Library and Information Center of the University of Mohaghegh Ardabili (Ardabil)
Subject: Customer relations,Consumer satisfaction,Strategic planning,Customer services,Total quality management
Classification :
HF5415
.
5
.
C874
2006
8. Customising in stakeholder management strategies: concepts for long-term business success
Author: Margit Huber, Martina Palls (editors)
Library: Library of Faculty of Entrepreneurship University of Tehran (Tehran)
Subject: Customer relations,Consumer satisfaction,Strategic planning,Customer services,Total quality management
Classification :
HF
5415
.
5
.
C87
2006
9. Exceptional service, exceptional profit :
Author: Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Consumer satisfaction.,Customer loyalty.,Customer services.,BUSINESS & ECONOMICS-- Customer Relations.,Consumer satisfaction.,Customer loyalty.,Customer services.
Classification :
HF5415
.
5
10. Gestion de la relation client :
Author: René Lefébure, Gilles Venturi.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Consumer satisfaction-- France.,Customer relations-- France.,Customer services-- France-- Management.,Service industries-- France-- Marketing.,Marketing relationnel-- France.,Relations avec la clientèle-- France.,Relations avec la clientèle-- Gestion, Cas, Études de.,Service à la clientèle-- France.,BUSINESS & ECONOMICS-- Distribution.,BUSINESS & ECONOMICS-- Marketing-- General.,Consumer satisfaction.,Customer relations.,Customer services-- Management.,Fidélisation de la clientèle.,Gestion du marketing.,Marchandisage.,Marketing relationnel.,Relation avec la clientèle.,Service à la clientèle.,Service industries-- Marketing.,France., 7
Classification :
HF5415
.
55
.
L44
2004eb
11. Keep the right Coustomers
Author: / Mark Stewart
Library: Library and knowledge management of the management schools of Tehran University (Tehran)
Subject: Consumer Satisfaction,Customer Services,Customer relations
Classification :
658
.
812
S851k
12. Managing the customer experience :
Author: Morris Wilburn
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Consumer satisfaction,Customer relations,Customer services
Classification :
HF5415
.
335
.
W55
2006
13. Online customer care: strategies for call center excellence
Author: Cusack, Michael
Library: Central Library of Sharif University of Technology (Tehran)
Subject: Management ، Customer services,، Teleshopping,، Customer relations,، Internet marketing,، Internet advertising,، Business enterprises-- Computer networks,، Consumer satisfaction
Classification :
HF
5415
.
5
.
C83
1998
14. Passionate and profitable
Author: / Lior Arussy
Library: Central Library and Document Center of Shahid Chamran University (Khuzestan)
Subject: Customer services--Management,Customer relations.,Strategic planning.,Consumer satisfaction.
Classification :
HF
,
5415
.
5
,.
A784
,
2005
15. Relationship Marketing for Competitive Advantage;Winning and Keeping Customers
Author: / Adrian Payne and ...[et al]
Library: Library and knowledge management of the management schools of Tehran University (Tehran)
Subject: Customer relations,Relationship marketing,Consumer satisfaction,customer Services
Classification :
658
.
812
R382
16. Secret service :
Author: John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Consumer satisfaction.,Customer loyalty.,Customer services.,BUSINESS & ECONOMICS-- Customer Relations.,Consumer satisfaction.,Customer loyalty.,Customer services.
Classification :
HF5415
.
5
17. Simple ways to make your customers happy
Author: Batra, Promod
Library: Central Library and Documents Center of Industrial University of Khaje Nasiredin Toosi (Tehran)
Subject: ، Consumer satisfaction,، Customer services,، Customer relations
Classification :
HF
5415
.
335
.
B37
18. <The> Customer Signs your Paycheck
Author: / Frank Cooper
Library: Library of Foreign Languages and Islamic Sources (Qom)
Subject: Customer relations,Customer services,Consumer satisfaction,مشتریشناسی,خدمات مشتری,مصرفکنندگان - رضایت
Classification :
HF5415
,.
5
.
C664
2010
19. The customer signs your paycheck /
Author: Frank Cooper
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Consumer satisfaction,Customer relations,Customer services
Classification :
HF5415
.
5
.
C664
2010
20. The experience :
Author: Bruce Loeffler and Brian T. Church
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Walt Disney Company-- Customer services,Consumer satisfaction,Customer relations,Customer services
Classification :
HF5415
.
5
.
L64
2015
